INTRODUCING NEIL SIVETER - DMS TEAM
Meet Neil Siveter, our Service Desk Manager at DMS. With four years at the company, Neil is responsible for overseeing the day-to-day running of the helpdesk, ensuring that customer queries are dealt with quickly, accurately, and professionally.
He starts each morning by logging on early to check key systems and make sure there are no unresolved issues impacting customers. From there, he reviews the current ticket queue—checking that open and in-progress tickets have been responded to, and following up where needed to keep customers fully informed. Neil handles a large share of first-line tickets himself, covering everything from password resets to unlocking accounts. However, he’s also regularly involved in second and third-line requests, supporting more complex tasks such as software installation, domain changes, and system configurations.
Neil’s role involves much more than just resolving issues—he keeps the team organised, ensures nothing slips through the cracks, and helps maintain the high standards that DMS is known for. His mix of technical skill, attention to detail, and clear communication helps build trust with customers and keeps the support desk running smoothly, even during busy periods.
Outside of work, Neil enjoys quality time with family and friends, usually over a good film—The Shawshank Redemption is a firm favourite. He’s also no stranger to the kitchen and has earned a reputation for cooking an excellent Sunday roast.
Reliable, knowledgeable, and always happy to help, Neil brings structure and calm to the fast-moving world of IT support. He’s a key part of the DMS team and someone both colleagues and customers know they can count on.