Construction & Civil Engineering

IT support for construction & civil engineering companies, from a team that understands the sector

DMS (Design and Management Systems Ltd) is a Microsoft Solutions Partner delivering IT support for construction & civil engineering companies across the UK since 2005. Based in New Eltham, London, remote support resolves most issues fast — and when you need someone on-site, we’re there.

“They don’t do technospeak — staff are comfortable calling them because they know their questions will be heard.” — David, D&M Contractors

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Fill in your details and we’ll call you back within one working day. We’ll ask a few questions about your current setup and what’s not working — and go from there.

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Years in IT managed services
15 +
Target helpdesk response time
< 1 min
Uptime target
85 %
Support tickets resolved monthly
950 +
Critical incident monitoring
14 /7
Since 2005

IT Support for Construction Companies is different

Construction businesses operate in ways that standard IT support doesn’t account for. Staff work across multiple sites. Sensitive documents need to move securely between clients, architects and subcontractors. When a tender deadline hits or a site team loses access on a critical morning, you can’t wait two hours for a response.

DMS has been supporting construction and building maintenance businesses since 2005. Whether you have 15 staff or 150, the approach is the same: practical IT built around how your business actually operates.

What You Can Expect From DMS

Office and site — same level of support
Secure remote access and cloud tools that work reliably from a head office, a site cabin or at home.

Deadline-aware response
Tender submissions and project handovers don’t move. Priority handling means time-critical issues don’t sit in a queue.

Controlled document sharing
Drawings, specifications and contracts shared securely with external parties — without email attachments or consumer file-sharing tools.

A 15-minute call is usually enough to find out.

Sounds like a good fit?

Common Pain Points

What IT Challenges Do Construction Companies Face?

The pressures construction businesses bring to IT conversations, consistently.

Unreliable site connectivity

Temporary sites rarely have reliable broadband. When site-based staff can't access cloud systems, project drawings or communication tools, productivity and safety can both suffer.

Insecure document sharing

Large volumes of drawings, specifications and contracts are routinely shared by email attachment or consumer tools like WhatsApp and WeTransfer — creating security gaps and version control headaches.

Cyber threats targeting construction

Invoice fraud, phishing and ransomware attacks on construction businesses have increased significantly. High-value transactions and dispersed workforces make the sector a frequent target.

Downtime during critical project windows

Tender deadlines, project handovers and planning submissions don't move. When IT fails at the wrong moment, the consequences go beyond inconvenience — delays cost money and damage relationships.

Compliance and certification requirements

Public sector and major contractor frameworks increasingly require Cyber Essentials, ISO 27001 or specific data handling standards. Many construction businesses lack the internal resource to manage this.

Subcontractor access management

Granting and revoking system access for subcontractors and short-term project staff is time-consuming and often inconsistently handled, creating both security risks and administrative burden.

A 15-minute call is usually enough to find out.

Sounds like a good fit?

What we deliver

What IT Services Do Construction Businesses Need?

A complete IT function, or a specialist layer on top of what you already have — structured around what construction businesses actually need.

Managed IT Support & Helpdesk

Managed IT Support & Helpdesk

Responsive, UK-based helpdesk support covering all your devices, systems and users — with priority response for site-affecting issues and tender-critical moments.

– Sub-1-hour response target
– Remote and on-site support
– Named account manager
– Monthly performance reporting

cloud-server

Microsoft 365 & Cloud Workspace

Full deployment, management and optimisation of Microsoft 365 — giving your teams access to email, files and communication tools whether they’re in the office, on site or working remotely.

– SharePoint for secure document management
– Teams for site and office communication
– OneDrive with controlled external sharing
– Licensing management and cost optimisation

Cybersecurity & Compliance

Cybersecurity & Compliance

Layered protection against the specific threats facing construction businesses, alongside support for the certifications increasingly required by clients and frameworks.

Cyber Essentials & Cyber Essentials Plus
– Email filtering and anti-phishing
– Endpoint protection
– ISO 27001 technical control support

Cyber Essentials & Cyber Essentials Plus Email filtering and anti-phishing Endpoint protection (ThreatDown / Malwarebytes) ISO 27001 technical control support

Mobile, Telephony & Site Connectivity

Keep site-based and office staff connected with managed mobile contracts, modern telephony and connectivity options built for the temporary, variable environments construction teams work in.

– SIM-only mobile contracts — managed & consolidated
Microsoft Teams Phone replacing desk phones
– 4G/5G failover and site connectivity
– Mobile device management (MDM)

cloud-server

Hardware, Devices & Procurement

Sourcing, configuring and deploying laptops, desktops and tablets — with ongoing lifecycle management so devices are replaced before they become a problem.

Hardware procurement at competitive rates
– Device setup, imaging and deployment
– Lifecycle tracking and refresh planning
– Warranty management and repair coordination

sync

Backup & Business Continuity

Robust, tested data backup and recovery processes that protect project files, financial records and business-critical data against loss, ransomware and hardware failure.

– 4-3-2-1 backup rule
– Automated daily backups with verification
– Recovery time objective planning
– Disaster recovery documentation

Tendering for public sector or framework contracts?

Cyber Essentials is now a prerequisite for many government-funded construction contracts. ISO 27001, GDPR compliance and documented business continuity procedures are increasingly required by Tier 1 contractors and infrastructure clients too. DMS can guide you through certification and keep compliance maintained on an ongoing basis.

Transparent pricing

Straightforward Pricing for Construction Businesses

No surprise invoices, no hidden charges. Every contract is built around your actual requirements — here’s what to expect as a starting point.

IT Support

Core managed IT support for businesses that want reliable, responsive helpdesk and infrastructure management.
£ 30 from, user / month
  • Remote & on-site helpdesk support
  • 24/7 proactive system monitoring
  • Microsoft 365 management
  • Network & infrastructure support
  • Regular maintenance & patching
  • Dedicated account management

IT Support + Cyber Security

Full managed IT support with comprehensive cybersecurity included — one fixed monthly cost covering everything, with nothing left exposed.
£ 40 from, user / month
  • Everything in IT Support, plus;
  • Managed firewall & threat detection
  • Cyber Essentials certification support
  • Microsoft Security Assessment
  • Email security & anti-phishing
  • Staff security awareness training
  • Incident response & recovery
Most popular
Prices shown are starting points.
Your proposal will be based on your specific user count, sites and infrastructure.
Book a free 15-minute call and we’ll put together an accurate, itemised quote.
What to expect

What happens when you get in touch

No hard sell, no jargon. Here’s exactly what the process looks like.

1

You submit the form or call us

Takes two minutes. We’ll ask for your name, company and contact details — nothing more at this stage

2

We arrange a 15-minute call

One of our team will call you back, usually within one business day. The call is a straightforward conversation about your current setup, what’s working and what isn’t.

3

We put together a proposal

If it looks like a good fit, we’ll prepare a clear, itemised proposal based on your actual requirements — no generic pricing, no surprise extras.

4

You decide — no pressure

If you want to proceed, we’ll agree a transition plan that keeps disruption to a minimum. If not, there’s no obligation and no follow-up pressure.

Common questions

Frequently asked questions about IT support for construction & civil engineering companies

Managed IT support for construction businesses starts from £30 per user per month for core helpdesk, monitoring and infrastructure management. Adding comprehensive cybersecurity — including managed firewall, Cyber Essentials certification support, email security and incident response — starts from £40 per user per month. The final cost depends on your user count, number of sites and existing infrastructure. Book a free 15-minute call and we’ll put together an itemised proposal based on your specific requirements with no obligation to proceed.

Construction firms face a combination of IT pressures that are genuinely different from most industries: staff working across multiple sites with unreliable or no fixed connectivity, large volumes of sensitive contract and design documents that need secure sharing with external parties, strict compliance requirements for public sector work, and the ongoing challenge of managing subcontractor access. DMS structures IT support around these specific pressures rather than applying a generic approach.

Yes — this is one of the core things DMS handles for construction clients. Whether your team is operating from a head office, a rented site cabin, a satellite office or from home, DMS provides secure remote access, cloud-based tools and a helpdesk that responds regardless of where the user is. Microsoft Teams and SharePoint, properly configured, give site-based and office-based teams the same access to the tools and files they need.

Managing access for subcontractors and short-term project staff is one of the most common pain points for construction businesses. DMS puts structured processes in place for granting and revoking system access — so subcontractors get what they need to do their job without having standing access to systems they shouldn’t be in. This is also an important part of Cyber Essentials compliance, which requires controlled access management across your entire user base including external parties.

Construction businesses are a frequent target for invoice fraud, phishing and ransomware. DMS provides layered protection — endpoint detection, email filtering, multi-factor authentication and staff awareness training. For businesses tendering for public sector or infrastructure contracts, Cyber Essentials and Cyber Essentials Plus certification is increasingly a prerequisite. DMS guides you through certification from a standing start and maintains compliance on an ongoing basis. ISO 27001 technical control support is also available for contracts that require it.

DMS works with construction businesses of all sizes — from specialist subcontractors and regional groundworks firms with 10–20 staff, through to multi-site main contractors and housebuilders with 150+ employees. The approach is scaled to the size and complexity of the business. Smaller firms benefit from a full IT function without the cost of internal resource; larger businesses typically benefit most from consolidating IT, security and telecoms under a single managed provider.

If your construction business suffers a ransomware attack or cyber incident, the immediate priorities are: isolate affected devices from the network, contact your IT provider to contain the threat, and assess whether personal or client data has been compromised. Under GDPR, a reportable breach must be notified to the ICO within 72 hours of discovery. For businesses operating under public sector or framework contracts, there may be additional contractual obligations to notify clients or procurement bodies. DMS provides incident response support as part of its managed IT and cyber security service — containing the threat, preserving forensic evidence, restoring systems from clean backups and producing the documentation your insurer or regulator will require. Having a tested incident response plan in place before an attack occurs is the single most important step a construction business can take — particularly given the high-value transactions and dispersed workforces that make the sector a consistent target.

Yes — Microsoft 365 with SharePoint and OneDrive is well suited to construction businesses sharing large drawings, specifications and project files, but it needs to be configured correctly to work effectively. Out of the box, SharePoint has file size limits and default sharing settings that aren’t optimised for construction workflows. DMS configures Microsoft 365 for construction use: SharePoint document libraries structured around projects, controlled external sharing so drawings can be securely shared with architects, engineers and subcontractors without using email attachments or consumer tools like WeTransfer, and version control so teams are always working from the current drawing set. For businesses using BIM or large CAD files, we advise on appropriate storage architecture and any supplementary tools required alongside Microsoft 365.

Cyber Essentials certification requires your business to demonstrate five technical controls: a properly configured firewall, secure default settings across devices, access control and user privilege management, malware protection, and patch management. For construction businesses starting from scratch, DMS assesses your current infrastructure against these controls, identifies the gaps, implements the required changes and guides you through the certification process. Cyber Essentials is administered in the UK through IASME, the NCSC-appointed scheme owner. Cyber Essentials Plus — which involves an independent technical audit — is increasingly required for higher-value public sector and infrastructure contracts. DMS can support you through both levels of certification and help you maintain compliance on an ongoing basis, so your certification remains current at renewal and your tendering position is protected.

Get Started

Talk to us about your IT

A free 15-minute call is enough to get a clear picture of where you stand and what, if anything, needs attention. No obligation, no hard sell.

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