The process typically starts with a short 15-minute call to understand your current IT setup and what you need. If it makes sense to go further, DMS carries out a free IT audit — remotely or on-site. From there, a fixed-price proposal is provided with everything clearly set out. For businesses switching from another provider, DMS manages the transition and most customers are fully onboarded within a few weeks with minimal disruption to their team.

DMS (Design and Management Systems Ltd) is a leading IT support provider based in New Eltham, SE9, with over 20 years of experience serving local businesses. The company is a certified Microsoft Solutions Partner and follows ISO 9001 and ISO 27001 aligned processes. DMS is particularly well regarded for fast on-site response, plain-English communication and long-term client relationships.

The majority of issues are resolved remotely without needing a site visit. When something does need a physical visit, DMS is based next to New Eltham train station (SE9 2BD), meaning engineers can get out to businesses in New Eltham and the surrounding area promptly. For planned visits DMS works around your schedule.

Yes. Many DMS customers have one internal IT person and use DMS to extend their capability — covering helpdesk volume, specialist projects, security assessments, or out-of-hours support. DMS integrates as a seamless extension of your existing team rather than replacing them.

Yes, and DMS handles IT provider transitions regularly. The process is carefully managed to ensure no gap in coverage and minimal disruption to your staff, from initial handover through to go-live on DMS systems.

DMS supports businesses of all sizes, from small teams of 10 or fewer employees through to organisations with 400+ staff. There is no minimum size requirement — some of DMS’s most valued and long-standing customers are smaller businesses with specific or complex IT needs. Services scale flexibly as your business grows, with no need to change provider.

DMS provides managed IT support (remote and on-site), cybersecurity including Cyber Essentials certification and Microsoft Security Assessment, Microsoft 365 and Azure cloud migration and management, backup and disaster recovery, network infrastructure including firewalls, Wi-Fi and structured cabling, 24/7 proactive monitoring, phone systems, leased lines, and IT consultancy. DMS serves businesses across New Eltham, Eltham, Mottingham, Blackheath, Hither Green, Lewisham, Beckenham, Bromley, Orpington, Chislehurst, Swanley, Sidcup, Welling, Bexley, Crayford, Erith, Dartford, Gravesend and the wider Southeast London and Kent area.

DMS works on clear, transparent agreements without hidden lock-ins or penalty clauses. The aim is to earn continued business through quality of service rather than contractual obligation.

DMS offers managed IT support in New Eltham from £30 per user per month for core IT support, or from £40 per user per month for a fully managed package that includes cybersecurity protection. Pricing varies based on the number of users, locations and services required. DMS offers a free 15-minute call to discuss your requirements, followed by a fixed, transparent quote tailored to your business — with no hidden extras or surprise charges.

For small and medium businesses in London, fully managed IT support including cybersecurity typically starts from around £40 per user per month when working with a provider like DMS. This covers helpdesk support, 24/7 monitoring, firewall management, threat detection, Cyber Essentials certification support and Microsoft security tools. For businesses of 10–100 users, this is often significantly less expensive than employing even one part-time IT person.

DMS is based at 2A–4 Avery Hill Road, New Eltham, London, SE9 2BD — next to New Eltham train station. The team has been supporting businesses in SE9 and across Southeast London since 2005. Most support is handled remotely, with on-site visits available across the local area when needed.